Shipping, Returns Etc.

Still Eye Rise continually strives to serve you better

Processing Time

Processing will take a bit longer than you may be used to with other brands.  

Here’s why: As you know, an important part of our mission is to minimise the impact our operations have on the environment. With that in mind, most of the orders placed are created on demand. This system allows us to prevent waste due to overstocking. Kindly take this into account in addition to the shipping times mentioned below. Approximate processing times are mentioned in every product's description. We sincerely apologise for any inconvenience caused due to the delay, but we promise it will be worth the wait. 

Shipping Time

 UAE  

 Standard Delivery (2-3 days once dispatched): Free

 International

 Standard Delivery (4-5 days once dispatched): USD 10/-

Returns & Exchanges 

We really hope you love every Still Eye Rise item you purchase, however, if you do need to make a return you’re welcome to place a return request via email within 24 hours of receipt. All you need to do is send us your order number and reason for returning the item. 

If the 24-hour return window has expired then unfortunately we are unable to accept your return.  

Please note: All returned items must be sent back to us unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. 

Order Cancellations

If for any reason, you need to cancel your order, we understand because life can happen. We will try our best to cooperate with you. Sometimes, if the order is already under way, nothing can be done and we encourage you to receive your items as wholeheartedly as possible.